Join TurnKey Lender

Help us in building the smartest and
easiest-to-use lending technology platform.

What We Do

Turnkey Lender develops the most intelligent automation tools empowering innovative companies to increase financial inclusion and make credit available to ordinary people and small businesses through high-end technologies such as online lending, blockchain, social network scoring, big data, mobile data analytics.

Our employees are involved in intense, but very interesting process of software and business development for spreading the highest standards of financial technologies world-wide.

Who We Are

We’re an agile, diverse and highly professional team designing and building online and mobile lending products praised by our customers and their borrowers. We are producers of systems that are scaling globally, highly available, and extremely user-friendly. We welcome those who are willing to prove themselves within a company of talented individuals.

Turnkey Lender is listed among top fintech companies; its software products won innovation awards from governments and independent experts, it has offices in 5 countries and clients in more than 20 countries worldwide with client portfolio growing from month to month. You can expect a real investment in your professional growth, and our dedication to crafting a strong, sustainable career for you. 83% of the company’s managers have grown from junior positions inside the company.

Current Openings

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L2/L3 SUPPORT ENGINEER

Location: Malaysia

We are looking for a Level 2/Level 3 Technical Support Engineer to provide box division-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering. Microsoft, Cisco, Linux, or similar certification is a plus.

 

If you are naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers’ trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Requirements:

  • Proven 3+ years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Programming background
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Experience in software testing and testing methodology
  • Experience in using databases in projects (desired MS SQL, PostgreSQL)
  • Experience in SOA (Service-Oriented Architecture) testing
  • Experience in using supporting tools (REST, SOAP)
  • Normal working hours
  • BS degree in Information Technology, Computer Science or relevant field

Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Development escalation
  • Bug fixing and management
  • Performance tuning
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Make changes to resolve the issues and deploy hotfixes and patches on client's servers
  • Ability and confidence in making system recommendations and providing excellent customer support
  • Participate in the QA process
  • Research data and write reports about computer systems, processes, and applications
  • Gather, analyze, organize and document requirements within the scope of the contract
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Refer to internal database or external resources to provide accurate tech solutions
  • Perform superior problem solving and troubleshooting skills at the System Engineer level (L3)
  • Communicate technical concepts to non-technical business users and have the technical depth to also communicate effectively to other internal IS Groups
  • Possess the ability to work independently with minimal management supervision
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Build relationships with clients and communicate with customers via Help Desk
  • Track and resolve customer questions and issues
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How We Work

We enable people to do great work and develop professionally. We created the naturally evolving environment where our people are happy to work together, where different skill sets are matched to complement each other and where challenges foster professional growth.

Freedom of communication is our priority. Everybody in the company can easily approach C-level managers with their ideas or questions. We make decision fast and at a local level. This approach requires trust and internal transparency, it requires everybody in the team to know what is going on around, what impact it brings to the external world, and why we are striving for certain results. It also increases the level of responsibility when hiring the new team members to ensure that they fit not only professionally but culturally. Please check our Operating Principles to understand if you share our core values.

Benefits

Comfortable work process

  • Competitive Salary (negotiable, based upon experience)
  • Paid Holidays, Vacation Days and Sick Days
  • Education Assistance
  • Paid Training and Development Programmes

Excellent team

  • The world-class experts’ solid and reliable team
  • Opportunities for self-realization in the development of top-notch enterprise level products
  • Projects at the forefront of innovation — AI
  • Professional development and career growth opportunities + paid certification

Events and holidays

  • In our team there is a very friendly atmosphere, we spend time together, host outings and fun events

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POSITION