EXPERT-LEVEL ASSISTANCE FOR YOUR LENDING BUSINESS

Production support
Edition
Documentation
Knowledge base
Self-help Resources
Availability
Initial Response Time
Severity 1:
Severity 2:
Severity 3:
Severity 4:
Service Desk Authorized Contacts
Number of Support Requests per Month
Dedicated Support Team
BASIC
Standard, Professional
9/5
1 Business day
2 Business days
4 Business days
6 Business days
1
up to 10
n/a
PREMIUM
Standard, Professional
24/5
2 hrs
4 hrs
1 Business day
2 Business days
3
up to 30
n/a
PREMIUM PLUS
Standard, Professional
24/7
1 hr
2 hrs
8 hrs
24 hrs
10
Unlimited
Available
Production support
Edition
Documentation
Knowledge base
Self-help Resources
Availability
Initial Response Time
Severity 1:
Severity 2:
Severity 3:
Severity 4:
Issue Updates
Severity 1:
Severity 2:
Severity 3:
Severity 4:
Service Desk Authorized Contacts
Number of Support Requests per Month
Dedicated Support Team
Multiple Environments
BASIC
Standard, Enterprise
9/5
1 Business day
2 Business days
4 Business days
6 Business days
1 Business day
2 Business days
5 Business days
10 Business days
1
up to 10
n/a
n/a
PREMIUM
Standard, Enterprise
24/5
2 hrs
4 hrs
1 Business day
2 Business days
4 hrs
24 hrs
4 Business days
8 Business days
3
up to 30
n/a
n/a
PREMIUM PLUS
Standard, Enterprise
24/7
1 hr
2 hrs
8 hrs
24 hrs
2 hrs
4 hrs
3 Business days
6 Business days
10
Unlimited
Available
Available