Enterprise-level Assistance for Your Lending Business

Basic Support

Standard Support

Premium Support

Premium Plus Support

Product edition
Express
Standard, Professional
Standard, Professional
Standard, Professional
Product documentation
Knowledge base
Self-help Resources
Hours of Availability
9/5
9/5
24/5
24/7
Initial Response Times
Severity 1: 1 Business day Severity 2: 5 Business days Severity 3: 2 Business weeks Severity 4: 3 Business weeks
Severity 1: 1 Business day Severity 2: 2 Business days Severity 3: 4 Business days Severity 4: 6 Business days
Severity 1: 2 hrs Severity 2: 4 hrs Severity 3: 1 Business day Severity 4: 2 Business days
Severity 1: 1 hr Severity 2: 2 hrs Severity 3: 8 hrs Severity 4: 24 hrs
Service Desk Authorized Contacts
1
1
3
Unlimited
Number of Support Requests per Month
up to 5
up to 10
up to 30
Unlimited
Phone support
Dedicated Support Team
Express
Product documentation
Knowledge base
Self-help Resources
Hours of Availability 9/5
Initial Response Times Severity 1: 1 Business day Severity 2: 5 Business days Severity 3: 2 Business weeks Severity 4: 3 Business weeks
Service Desk Authorized Contacts 1
Number of Support Requests per Month up to 5
Phone support
Dedicated Support Team
Standard, Professional
Product documentation
Knowledge base
Self-help Resources
Hours of Availability 9/5
Initial Response Times Severity 1: 1 Business day Severity 2: 2 Business days Severity 3: 4 Business days Severity 4: 6 Business days
Service Desk Authorized Contacts 1
Number of Support Requests per Month up to 10
Phone support
Dedicated Support Team
Standard, Professional
Product documentation
Knowledge base
Self-help Resources
Hours of Availability 24/5
Initial Response Times Severity 1: 2 hrs Severity 2: 4 hrs Severity 3: 1 Business day Severity 4: 2 Business days
Service Desk Authorized Contacts 3
Number of Support Requests per Month up to 30
Phone support
Dedicated Support Team
Standard, Professional
Product documentation
Knowledge base
Self-help Resources
Hours of Availability 24/7
Initial Response Times Severity 1: 1 hr Severity 2: 2 hrs Severity 3: 8 hrs Severity 4: 24 hrs
Service Desk Authorized Contacts Unlimited
Number of Support Requests per Month Unlimited
Phone support
Dedicated Support Team
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