TurnKey Lender

EXPERT-LEVEL ASSISTANCE FOR YOUR LENDING BUSINESS

BASIC
PREMIUM
PREMIUM PLUS
Edition
Standard, Professional
Standard, Professional
Standard, Professional
Documentation
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Knowledge base
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Self-help Resources
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Availability
9/5
24/5
24/7
Initial Response Time
Severity 1:
1 Business day
2 hrs
1 hr
Severity 2:
2 Business days
4 hrs
2 hrs
Severity 3:
4 Business days
1 Business day
8 hrs
Severity 4:
6 Business days
2 Business days
24 hrs
Service Desk Authorized Contacts
1
3
10
Number of Support Requests per Month
up to 10
up to 30
Unlimited
Dedicated Support Team
n/a
n/a
Available
BASIC
PREMIUM
PREMIUM PLUS
Edition
Standard, Enterprise
Standard, Enterprise
Standard, Enterprise
Documentation
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
Knowledge base
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
Self-help Resources
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
img_Turnkey-Lender_turnkey-lender_icons_sla_right-tick
Availability
9/5
24/5
24/7
Initial Response Time
Severity 1:
1 Business day
2 hrs
1 hr
Severity 2:
2 Business days
4 hrs
2 hrs
Severity 3:
4 Business days
1 Business day
8 hrs
Severity 4:
6 Business days
2 Business days
24 hrs
Issue Updates
Severity 1:
1 Business day
4 hrs
2 hrs
Severity 2:
2 Business days
24 hrs
4 hrs
Severity 3:
5 Business days
4 Business days
3 Business days
Severity 4:
10 Business days
8 Business days
6 Business days
Service Desk Authorized Contacts
1
3
10
Number of Support Requests per Month
up to 10
up to 30
Unlimited
Dedicated Support Team
n/a
n/a
Available
Multiple Environments
n/a
n/a
Available