Enterprise-level
Assistance for Your
Lending Business
Production support
Edition
Documentation
Knowledge base
Self-help Resources
Availability
Severity 1:
Severity 2:
Severity 3:
Severity 4:
Service Desk Authorized Contacts
Number of Support Requests per Month
Phone support
Dedicated Support Team
BASIC
Express
9/5
1 Business day
5 Business days
2 Business weeks
3 Business weeks
1
up to 5
STANDARD
Standard, Professional
9/5
1 Business day
2 Business days
4 Business days
6 Business days
1
up to 10
PREMIUM
Standard, Professional
24/5
2 hrs
4 hrs
1 Business day
2 Business days
3
up to 30
PREMIUM PLUS
Standard, Professional
24/7
1 hrs
2 hrs
8 hrs
24 hrs
Unlimited
Unlimited