TurnKey Lender - Accessibility Policy & VPAT Statement (Federal / GSA-Compliant)
1. Introduction
TurnKey Lender is committed to providing Information and Communication Technology (ICT) products and services that are fully accessible to individuals with disabilities in accordance with U.S. federal law. In support of federal customers and General Services Administration (GSA) procurement requirements, TurnKey Lender ensures that its digital lending platform aligns with the accessibility standards defined in:
- Section 508 of the Rehabilitation Act (29 U.S.C. § 794d)
- WCAG 2.1 Level A and AA (W3C Web Content Accessibility Guidelines)
- EN 301 549 v3.1.1 (EU Accessibility Requirements for ICT Products and Services)
TurnKey Lender understands that accessibility compliance is required for all ICT procured by federal agencies and affirms its commitment to provide accurate Accessibility Conformance Reports (ACRs) based on the official Voluntary Product Accessibility Template (VPAT®).
2. Accessibility Policy
2.1 Commitment to Federal Accessibility Compliance
TurnKey Lender is dedicated to making its software and digital services accessible to federal employees, contractors, program participants, and members of the public with disabilities. We support the federal government’s mission to ensure equal access to ICT and we follow GSA policy guidelines in documenting, maintaining, and testing accessibility features.
2.2 Standards and Guidelines
TurnKey Lender evaluates its products against the following authoritative accessibility standards:
U.S. Federal Standards
- Revised Section 508 Standards (aligned with WCAG 2.0 AA and partially with 2.1 AA)
- 36 CFR Part 1194 ICT Accessibility Requirements
- GSA Governmentwide IT Accessibility Program requirements
International Standards
- WCAG 2.0 & 2.1 Level A/AA
- EN 301 549, V3.1.1 applicable to ICT procured by EU public sector entities
2.3 Applicability
This policy applies to:
- The TurnKey Lender Unified Lending Platform
- Borrower Portal
- Administrative & Back-Office Interfaces
- Public Website and Online Documentation
2.4 Roles and Responsibilities
- Accessibility Program Manager: Ensures compliance with Section 508/WCAG and oversees VPAT development.
- Product & Engineering Teams: Integrate accessibility requirements into design and development.
- Quality Assurance Team: Conducts accessibility testing in alignment with federal procedures.
- Procurement & Vendor Management: Ensures all subcontractors comply with accessibility requirements and provide VPATs when required.
2.5 Testing Methodologies
TurnKey Lender uses a combination of GSA-recommended evaluation methods:
- Manual testing using assistive technologies
- Automated scanning tools approved for federal use
- Keyboard-only navigation and focus order reviews
- Color contrast and visual non-interference assessments
- Content structure and semantic markup inspection
- Conformance checks aligned with Trusted Tester 5.2 methodology (where applicable)
2.6 Continuous Accessibility Improvement
Accessibility compliance is continuously evaluated and enhanced as part of TurnKey Lender’s product lifecycle. Updates are made regularly to align with new GSA guidance, revised WCAG criteria, or EN 301 549 updates.
2.7 Accessibility Feedback Mechanism
TurnKey Lender provides accessible methods for reporting accessibility concerns or requesting accommodations.
Accessibility Office – TurnKey Lender
Email: [email protected]
Phone: +1 888 509 0280
Address: 1250 S. Capital of Texas Hwy., Building 1, Suite #425, Austin,TX 78746 USA
We acknowledge all inquiries within two (5) federal business days.
3. Federal VPAT / Accessibility Conformance Statement (ACR)
3.1 Overview
The following Accessibility Conformance Statement is based on the official VPAT® 2.4 format and is provided to support GSA and other federal agency procurement. This statement summarizes the extent to which the TurnKey Lender Digital Lending Platform conforms to:
- WCAG 2.1 Level A and AA
- Revised Section 508 Standards
- EN 301 549 (when applicable for EU or global federal procurement)
3.2 Product Information
Product Name: TurnKey Lender Unified Lending Platform
Vendor Name: TurnKey Lender
3.3 Summary of Conformance Levels
WCAG 2.1 Level AA – Full support
Section 508 Compliance
Standard | Conformance Level |
|---|---|
302 Functional Performance Criteria | Supports |
501 Web Content (WCAG 2.0 A/AA) | Supports |
502 Software | Supports |
503 Support Documentation | Supports |
504 Authoring Tools | Supports |
EN 301 549 Compliance
(for U.S. federal agencies collaborating with international partners)
Chapter | Conformance Level |
|---|---|
Ch. 5 - Functional Performance Statements | Supports |
Ch. 9 - Web Content | Supports |
Ch. 10 - Non-Web Software | Supports |
Ch. 11 - Documentation & Support Services | Supports |
3.4 Evaluation Methods
TurnKey Lender’s conformance data is derived from:
- Internal accessibility audits
- Manual code inspection
- Screen reader testing (JAWS, NVDA, TalkBack, VoiceOver)
- Keyboard-only navigation testing
- Automated tools aligned with federal recommendations
- Verification against WCAG 2.1, 508, and EN 301 549 checkpoints
3.5 Known Limitations & Remediation Roadmap
TurnKey Lender is committed to resolving any identified gaps. Ongoing or planned improvements may include
- Enhancing ARIA role coverage and semantic labeling
- Strengthening keyboard focus visibility and consistency
- Improving alternative text for dynamic components
- Continuing remediation of legacy content and PDFs
Updated VPAT ACRs will be provided on a recurring basis or upon major product updates.
4. Contact for Accessibility & 508 Documentation
For federal procurement officers, contracting officers, accessibility program managers, or agency IT accessibility specialists:
Accessibility Compliance Office – TurnKey Lender
Email: [email protected]
Phone: +1 888 509 0280