Unified Lending Solution (ULS) Guide

Turnkey Lender’s Business Application Form is a powerful tool that enables businesses to apply for loans seamlessly and efficiently. Our software is designed to simplify the application process, saving time for both applicants and lenders while ensuring accurate and comprehensive information is gathered.

The navigation in the form is smooth and simple. The User needs to answer questions in each section of the form to be able to proceed to the next section.

Their progress can be checked on the side Navigation panel.

The Form is designed as a set of steps the Customer has to go through by filling in the fields. It is necessary to fill all the required details to be able to proceed to the next section, so it is impossible to send an incomplete application which eliminates the unnecessary enquiries and requests for additional information.

While filling in the Form, the Borrower will have to give information on their personal details, business details and address, the owner of the business, link their account and provide financial statements.

In the last section of the application, the Customer will receive the list of available loan offers, from which they will have to select the relevant one.

The list is formed by the system that selects the most relevant financial offers on the basis of FICO score and business rules configured for the credit products.

After one of the options is selected, the system creates a Loan Agreement on the basis of a pre-configured template and offers the Customer to sign it using one of the integrated e-sign systems.

After the document is signed, the application is sent for the disbursement confirmation.

Welcome to the Underwriting module of our Unified Lending solution! This module is designed to facilitate the loan underwriting process and provide underwriters with a centralized platform to review and evaluate loan applications. In this user guide, we will walk you through the key sections of the Underwriting module.

In the Business Applications for Review section, you will find a list of loan applications specifically related to businesses. These applications have undergone initial assessment and are now ready for the underwriting stage. Clicking on each application will allow you to access detailed borrower and business information, financial statements, credit history, and other relevant data. Evaluate these applications thoroughly to assess the creditworthiness and risk associated with each business loan application.

In the Consumer Applications for Review section, you will find loan applications submitted by individual consumers. Similar to the Business Applications for Review section, you can access detailed borrower information, such as personal details, income, expenses, credit history, and other relevant data. Carefully review these applications to assess the creditworthiness of individual consumers and make informed decisions.

The Waiting for Signing section displays loan applications that have completed the underwriting process and are pending borrower signatures or final approval. In this section, you can track the applications that have been approved by the underwriting team and are now awaiting the borrower’s signature on loan documents. Monitor the progress of these applications closely and follow up with borrowers as necessary to expedite the signing process.

Welcome to the Servicing module of our Unified Lending solution! This module is designed to manage customer interactions, address disputes and complaints, track applications, and provide a comprehensive view of customer profiles. In this user guide, we will walk you through the key sections of the Servicing module.

Similar to the 360 View Consumer section, the 360 View Business section offers a comprehensive view of business customer profiles. It provides a consolidated overview of the business’s loan history, payment records, communication history, and relevant documentation. This section helps you gain insights into the business’s relationship with the lending institution and cater to their specific needs.

Congratulations! You are now familiar with the key sections of the Servicing module in our Unified Lending solution. Utilize these features to efficiently manage customer interactions, address disputes and complaints, track applications, and gain a comprehensive view of customer profiles.

The 360 View Consumer section offers a comprehensive view of individual consumer profiles. It provides a consolidated overview of each customer’s loan history, payment records, communication history, and any relevant notes or documentation. This holistic view helps you understand the customer’s relationship with the lending institution and provide personalized service.

In the Planned Communication Actions section, you can schedule and manage future communications with customers. This feature allows you to set reminders for important milestones, such as upcoming payment reminders, loan renewal notifications, or other scheduled customer communications. Stay organized and proactively engage with customers to provide timely and relevant information.

In the Dispute and Complaint Resolutions section, you can view the resolutions or outcomes of previously raised disputes and complaints. This section provides an overview of the actions taken to address customer concerns, allowing you to track the status and effectiveness of dispute resolution efforts.

In the Dispute and Complaint Resolutions section, you can view the resolutions or outcomes of previously raised disputes and complaints. This section provides an overview of the actions taken to address customer concerns, allowing you to track the status and effectiveness of dispute resolution efforts.

Welcome to the Business Settings module of our Unified Lending solution! This module provides a centralized platform for managing various settings and configurations related to your lending products and processes. In this user guide, we will walk you through the key sections of the Business Settings module:

The Consumer Product Management section allows you to define and manage lending products specifically tailored for individual consumers. Here, you can create, modify, or deactivate consumer loan products, set applicable interest rates, loan terms, and other product-specific parameters. This section empowers you to customize lending offerings to meet the specific needs of your consumer borrowers.

Similar to the Consumer Product Management section, the Business Product Management section enables you to define and manage lending products designed for business customers. You can create, update, or deactivate business loan products, configure interest rates, collateral requirements, and other relevant settings. This section allows you to cater to the unique requirements of your business borrowers.

In the Consumer Rules Management section, you can define and manage rules that govern the eligibility criteria and underwriting guidelines for consumer loan applications. This includes setting parameters such as minimum credit scores, income thresholds, and other factors that determine whether a consumer loan application meets your institution’s lending criteria.

Similar to the Consumer Rules Management section, the Business Rules Management section allows you to define and manage rules specific to business loan applications. You can set criteria such as minimum business age, revenue thresholds, and other factors that determine the eligibility of a business loan application based on your institution’s lending policies.

The Repayment Schemes Management section enables you to create and manage various repayment schemes or plans for the loans. You can define different repayment structures, such as fixed installment payments, interest-only periods, balloon payments, or other customized repayment options. This section provides flexibility in tailoring loan repayment schedules to meet the needs of borrowers.

In the Fee Scheme Builder section, you can create and manage fee structures associated with your lending products. This includes defining application fees, origination fees, late payment penalties, or any other fees applicable to loans. You can customize fee schemes based on product types, loan amounts, or other relevant factors.

The Credit Committee Management section allows you to configure and manage the members and roles within your credit committee. You can add, remove, or edit committee members, define the minimum and maximum loan amounts for approval, and the number of votes for quorum.

In the Script Management section, you can create and manage pre-defined scripts or templates for customer interactions. These scripts can be used by your customer service representatives or loan officers to ensure consistent and accurate communication with borrowers. This section helps streamline customer interactions and maintain professional and compliant communication.

The Terms & Conditions Management section enables you to define and manage the terms and conditions associated with your lending products. You can create or update loan agreements, disclosure statements, and other legal documents that outline the rights and obligations of borrowers and your lending institution. This section ensures transparency and compliance with regulatory requirements.

In the Documents Management section, you can organize and manage various documents related to your lending operations. This includes loan application forms, borrower identification documents, financial statements, and any other supporting documents. This section helps maintain a centralized repository of loan-related documentation for easy access and retrieval.

The Financial Ratio Score section allows you to configure and manage the calculation methodologies for financial ratio scores used in the underwriting process. You can define the formulas and weightings for various financial ratios, such as debt-to-income ratio, liquidity ratio, or profitability ratios. This section helps assess the financial health and creditworthiness of borrowers.

The Consumer Scorecards Management module provides a centralized platform for configuring and managing scorecards used to evaluate consumer creditworthiness. This module allows you to create customized scorecards by defining parameters, risk levels, and risk classes.

The Business Scorecards Management module enables businesses to configure and manage scorecards for evaluating the creditworthiness of commercial entities. This module allows you to create and customize scorecards by defining parameters, risk levels, and risk classes specific to businesses. With the ability to tailor scorecards to individual business profiles, this module empowers businesses to assess credit risk accurately and make well-informed lending decisions.

The Notifications Settings module offers businesses the flexibility to configure and manage notification preferences for various system events and business activities. This module allows you to customize the delivery of notifications via email and SMS for different notification types such as general system notifications, application statuses, contract statuses, payment reminders, and more. By configuring their preferred notification settings, businesses can stay updated with critical information and improve communication with customers and stakeholders.

The Collateral module is an essential component of the Unified Lending Solution that focuses on managing and evaluating collateral assets associated with loan applications. This module empowers financial institutions to assess the value and risk associated with various collateral types, ensuring the security of loan portfolios and making informed lending decisions. The Collateral module comprises of the following sections:

This section presents a table listing loan applications that require collateral review. Columns include App #, Business Name, ABN/ACN (Tax ID), Loan Amount, Loan Term, and Purpose. The “Review app” button allows users to access detailed information in five tabs: Collateral Detail, Company Detail, Contact Person Detail, Business Background, and Documents. Users can add a Review Summary and submit their assessments.

The Collateral module serves as a robust tool for financial institutions to manage and assess the quality of collateral assets, ensuring the security and reliability of lending operations. By utilizing the various sections, institutions can efficiently evaluate collateral and make well-informed lending decisions, contributing to a strong and sustainable loan portfolio.

This section provides a comprehensive view of collateral assets linked to loan applications. The table allows users to sort entries by date, such as future, today’s, overdue, or view all collateral records. Columns include Collateral ID, Collateral Type, Origination Date, Original Purchase Price, Market Value, Appraisal Value, Discounted Value, and Next Review Date. The “Review details” button enables users to access detailed information about specific collateral items, including Collateral Detail and Previous Reviews. Users can also add review comments and save their assessments.

This section facilitates the search and management of collateral assets across different categories. It includes four tabs: Vehicle, Stocks and Securities, Precious Metals and Jewelry, and Real Estate. Each tab presents a table with specific columns, such as VID, Vehicle Type, Brand, Model, Origination Date, Purchase Price for the Vehicle tab. Users can sort entries by date and select the “Review details” button to examine collateral details and add review comments.